When will my order be delivered?
On the date you chose when ordering. We deliver every day, weekends included, between 9:00 and 20:00.
Can I get delivery today?
Yes, if you order early enough — the later in the day, the fewer time windows remain:
- before 9:00
- 9:00–13:00, 13:00–17:00, 17:00–20:00
- by 13:00
- 13:00–17:00, 17:00–20:00
- by 17:00
- 17:00–20:00 only
- after 17:00
- tomorrow at the earliest
The available dates and times are always shown in the calendar at checkout, so you never have to work this out yourself.
What time exactly will it arrive?
You choose a three-hour window, not an exact time. Our couriers do everything they can to keep to it, but an exact time is not guaranteed — it depends on traffic and on how many deliveries there are in the area.
For weddings, funerals and similar occasions we can arrange a specific time. Write to us in advance at [email protected].
How much does delivery cost?
To over 45 towns in the country standard delivery is free. For other localities a charge applies according to distance.
Same-day delivery carries an additional charge — from 2.56 €, depending on the locality.
The exact amount is calculated and shown during checkout, before payment. There are no charges that appear later.
Do you deliver to my town?
We serve over 1,200 localities. The quickest way to check is to type your town into the address field at checkout — if we deliver there it will appear in the list, together with the price and the available dates.
What if the recipient is not at home?
The courier telephones the number you gave to arrange handover. If they cannot reach the recipient, we call you.
We do not give up after the first attempt. We try again on the following days, for as long as the flowers allow. An order is treated as closed only if we can reach neither the recipient nor you.
That is why the recipient's telephone number matters — check it before you complete your order. (see clauses 1.8 and 2.6 of the Terms)
Can I change the date or the address after ordering?
Yes, if you write to us early enough. Contact us at [email protected] with your order number. If the bouquet has already been made or handed to a courier, a change may not be possible.
Will the recipient know who it is from?
Only if you write a card. There is a field for the message at checkout — the text is printed on a card that accompanies the bouquet. Leave it empty and the delivery is anonymous.
Will the flowers look exactly like the photograph?
Very close. Flowers are a natural product and the exact variety is not always available, so we have a simple rule:
- If the difference is only in the shade of the colour you ordered, we substitute without troubling you.
- If we need to replace the flowers themselves with a different kind, we contact you first. We do not make that substitution without your agreement.
If we cannot reach you in time to keep the delivery date, we make an equivalent substitution and then tell you — so the occasion the bouquet was ordered for is not missed.
A substitution is always with flowers of equal value and never reduces what is in the bouquet. (see clause 1.4 of the Terms)