How can I pay?
By credit or debit card, with PayPal, or by bank transfer. The card brands accepted are shown on the payment page itself.
Do you accept cash on delivery?
No. Every order is paid for in advance. The courier does not take money.
Is it safe to pay by card?
Yes. Card details are entered directly with the payment provider and do not pass through our servers — we never see them and do not store them. Processing complies with the PCI DSS standard. (see clause 3.3 of the Terms)
When is my card charged?
When you complete the order. If the payment does not go through, the order is not placed.
What currency will I be charged in?
Prices are in euro. If you are viewing the site in another currency the amount shown is indicative — the amount you will actually be charged appears before you confirm payment.
My payment was declined. What should I do?
The most common reasons are a card that is not enabled for online payments, or a limit that has been reached. Check with your bank and try again, or choose PayPal or bank transfer.
If your bank has held an amount but the order was not placed, the hold is released automatically according to that bank's procedure.
Can I get an invoice?
Yes. Write to [email protected] with your company details — name, company number, VAT number (if registered), address and the responsible officer. We will send the invoice by email.
You can request an invoice after the order has been delivered as well.
Are there any hidden charges?
No. The amount you see before payment includes delivery and is final.