Terms of Delivery
II. Delivery Terms
2.1. Work Time: All deliveries are being performed between 9 am and 8 pm EET. Earlier or later deliveries are sometimes possible, but only after confirmation by our customer support.
2.2. Delivery Date: You can choose a delivery date in the ordering process. Same day deliveries are being cut off at 5 pm EET.
2.3. Delivery Hour: You can choose a specific time frame, in which you prefer your order to be delivered - between 9 am - 1 pm; 1 pm - 5 pm or 5 pm - 8 pm. We well do everything we can to ensure we deliver your order in a specific time, in case needed. However, deliveries in a specific time can not be guaranteed.
2.4. Delivery Fee: The delivery fee is automatically calculated and added to your cart's total, depending on the delivery address. Free standard delivery is provided in over 40 localities across Bulgaria. Selecting the correct locality is mandatory therefore. Customers that have selected different locality and have specified the actual one elsewhere, in order to avoid paying delivery fee, will have their orders cancelled, unless the correct fee is paid.
2.5. Delivery Data: The timely receipt of your order depends entirely of the data you enter during checkout. We therefore advise to check that data once again after you have placed an order - either on the order confirmation page, or in the confirmation e-mail and contact us immediately in case you find an error.
2.6. Recipient not on the address: In case the recipient is not on the address at the time of delivery, we will use the phone number you have entered upon placing the order, to contact them and arrange a suitable for them time for delivery. If we are not able to contact them, we will deliver your order to relatives or neighbors of the recipient. Else, we will return the order to our local store and will attempt another delivery, after we have contacted the recipient. Note, that once the order has been returned to our store, you will need to pay 5 BGN for every further attempt to deliver your order.
2.7. Lack of Products: Depending on the locality and the season, it is possible that our local store lacks some products, needed to prepare your order. In that case we will contact you and offer you an eventual substitution of the missing flowers. Your order will not be delivered until we receive your confirmation or refusal regarding the substitution.
2.8. Anonymity of Delivery: Our couriers do not have access to your data. In this sense, the delivery is anonymous by default. If you with the recipient to be notified who sends the order, write your name in the greeting card field. We will inform the recipient about you name however, if they contact us requesting that information.